Customer Service Specialist, Juli Living / NREP

We are looking for a talented team player to join our customer service team of the new cool living concept Juli Living at NREP Helsinki! If you are interested about real estate, customer service,  and wish to create excellent, over-the-top customer experience, this position could be yours. Also, if you would see yourself joining an innovative pioneer company in the field of real estate, keep reading further.

The position

We will get you to be a part of our customer service and letting team currently consisting of 4 professionals.
Hands-on, you will take care of apartment viewings and provide excellent customer-service to Juli Living´s customers. You and the team are responsible for renting available apartments, answering customer inquiries and for implementing needed marketing and sales actions. All of our agreements come through a digital platform so you can forget all the old school paper work.

We are currently developing our customer service function and digital apartment rental platform to create the best customer experience in market, which is why you are invited to participate in inventing ways of increasing sales through the digital channel and create smoother digital buying experience for the customer. Together with the team you plan and execute activities that create cosy and comfortable communities and neighbourhoods to live in.
You bring new insight and ideas on how to develop customer service quality, sales and marketing of our current and upcoming brand new rental apartments. The aim is to create an excellent customer experience to everyone who chooses Juli Living as their home. We expect you to be a true team player both internally within your closest team as well as towards our external stakeholders, eg. technical building managers.


What can we offer you?

This is an exciting opportunity to get to be involved in the development of an interesting brand almost from the beginning. The outlook of growing the business into 10,000 apartments in near future guarantees interesting development work for years to come. You will truly get to leave your handprint in how we best serve our customers. Juli Living is an innovative brand, with a cool living concept. You would be a part of a growing journey, where you get to see the now and the future of how people live and how the rental apartment concepts are developing. Our ambitious but easy-going team offers a unique learning environment with different specialists sharing their knowledge with you.

Qualifications

Your background could preferably be a combination of customer service, sales and marketing. We would prefer experience from letting business, although it is definitely not a must. If coming from outside the business, you should have genuine interest to learn  how to solve the problems for our customers in a friendly but accurate manner. Fluent written and spoken Finnish and English is a must.

To succeed, you have the ability to listen to the customers, surprise them positively and see solutions instead of problems. You are good at planning your own work, ambitious and result driven. You do not have to be an IT expert, but you adopt effortlessly to new software and IT tools and easily understand the different steps of customer journey in online portals. For you to feel at home with us, you should enjoy working close to the end customers and external stakeholders, as well as the internal team. We hope that you would be customer-centric and have a dynamic work attitude, daring to challenge. Maybe you could describe yourself also as a fun and smart colleague, who is committed to the team´s success.

Wish to apply?

For questions please call Team Lead Lotta Sjöberg at +358 40 8211690 within these times: 25.2. between 15.30-16.30, 3.3. between 15-16.30 or 5.3. between 9-10.
Please apply latest on 9th March via the link below and we will get back to you soon. Really looking forward to hearing from you!

More about Juli Living: www.juliliving.com

Juli Living is a housing brand created by real estate investor and developer NREP. The heart of the brand is in high-quality rental housing, excellent customer service and the best price-quality ratio. Juli Living aims at high level sustainability and minimizing carbon dioxide emissions both during construction and operation. Juli homes are currently under construction in Helsinki, Espoo, Vantaa, Tampere and Turku. All the homes are available for rent in Juli’s online marketplace. Juli Living’s target is to operate over 10,000 apartments in coming years.


Juli Living is a brand of NREP’s  - More information about us:  Nrep.com